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Questions to Ask Your HVAC Tech When Scheduling an Appointment

When it comes to finding the right HVAC company to fulfill your needs, it’s important you find someone reliable and trustworthy who can offer you expert help. Before settling on a provider, here are some questions you should ask while scheduling the appointment, or during their visit to see if they are right for you.

What Brands and Units Do You Carry?

While some HVAC companies have the brands they carry listed on their site, not all of them do. If that’s the case, you might want to personally ask for their different models and options. This can be especially important if you want a certain piece of equipment.

What Kinds of HVAC Units Do You Service?

HVAC specialists might have more expertise in installing, maintaining, and repairing specific kinds of units over others. If you have a unit that isn’t a common kind of AC unit in your area, you might want to ensure you will be able to receive the service you need.

When Do I Need Another Checkup and How Can I Schedule That?

After the job’s done, it’s always a good idea to ask the technicians how long they recommend you wait before calling in for another maintenance appointment.

Have Any References?

Most reputable companies will have references or reviews readily available for you to read. While this question might not be something you ask your technician specifically, it's something you should research beforehand. Many will have a review and testimonials page so you can see real user ratings and decide if they’re a good match for you.

Do You Have a Maintenance Plan? What’s Included?

Reliable and customer-oriented HVAC companies will offer maintenance plans to ensure you’re covered for more than just one visit. These plans are especially helpful if you forget about your HVAC maintenance often. For example, our Comfort Club provides members with discounts, priority service, no overtime rates for emergency calls, and annual check-ups.

What’s the Payment Process Like?

You should always know how the company accepts payments before the appointment, so you aren’t caught off guard when they finish the job and request a specific kind of payment method. Additionally, find out what financing options are available when investing in larger systems.

Do You Offer Emergency Services?

HVAC issues always seem to happen at the most inopportune times. For that reason, it’s a good idea to know whether you can count on your HVAC company to be there when you need them most. Figure out if they offer emergency services or have a 24/hr help-line!

At Comfort Masters, we know that our customers often need reliable HVAC service fast. Whether it’s an HVAC emergency or just an inspection, we’re here to help you every step of the way and answer any questions you may have. Call now to get started!

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About Us

Comfort Masters is your locally-owned, trusted source for heating, air conditioning and plumbing. Our experienced team has been serving customers just like you throughout Lubbock, Littlefield and surrounding communities for over 30 years.