When finding the right HVAC company to fulfill your needs, you must find someone reliable and trustworthy who can offer expert help. Before settling on a provider, here are some questions you should ask while scheduling the appointment or during their visit to see if they are right for you.
What Brands and Units Do You Carry?
While some HVAC companies list their brands on their site, not all do. If so, you might want to ask for their different models and options personally. This can be especially important if you want a particular piece of equipment.
What Kinds of HVAC Units Do You Service?
HVAC specialists might have more expertise in installing, maintaining, and repairing specific kinds of units over others. If you have a unit that isn’t a typical kind of AC unit in your area, you might want to ensure you will be able to receive the service you need.
When Do I Need Another Checkup, and How Can I Schedule That?
After the job, it’s always a good idea to ask the technicians how long they recommend you wait before calling in for another maintenance appointment.
Have Any References?
Most reputable companies will have references or reviews readily available for you to read. While this question might not be something you ask your technician specifically, you should research it beforehand. Many will have a review and testimonials page so you can see real user ratings and decide if they’re a good match for you.
Do You Have a Maintenance Plan? What’s Included?
Reliable and customer-oriented HVAC companies will offer maintenance plans to ensure you’re covered for more than one visit. These plans are beneficial if you forget about your HVAC maintenance often. For example, our Comfort Club offers members discounts, priority service, no overtime rates for emergency calls, and annual checkups.
What’s the Payment Process Like?
You should always know how the company accepts payments before the appointment so you aren’t caught off guard when they finish the job and request a specific payment method. Additionally, find out financing options when investing in larger systems.
Do You Offer Emergency Services?
HVAC issues always seem to happen at the most inopportune times. Therefore, knowing whether you can count on your HVAC company to be there when you need them is a good idea. Determine if they offer emergency services or have a 24/hr help-line!
At Comfort Masters, our customers often need reliable HVAC service fast. Whether it’s an HVAC emergency or just an inspection, we’re here to help you and answer any questions. Call now to get started!